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Search Results for Author 'Newman, Martyn':

2 result(s) found
The Emotional Challenge of Customer Service

Idea posted: January 2019

Institutions: Sheffield Hallam University    Australian Catholic University   

Authors:

Emotional Intelligence is the ability to recognize how emotions can affect your behaviour and thoughts, and the behaviour and thoughts of others, and given this awareness, helps you regulate your…

  READ MORE   PIN TO MY IDEAS Idea #726
Why Emotional Intelligence in Business Is Difficult

Idea posted: January 2019

Institutions: RocheMartin Institute    Australian Catholic University    Dublin Institute of Technology   

Authors:

Although the concept of emotional intelligence (EI) is widely accepted, there is no single accepted way to define EI and measure it in people. One recent metric that has emerged…

  READ MORE   PIN TO MY IDEAS Idea #724

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